Unilever Philippines
Customer Service and Reports Specialist null
Taguig, Metro Manila
Opportunity Expired
Unilever is hiring for the role of Customer Service and Reports Specialist.
Opportunity details
Opportunity Type
Graduate Job
Application dates
Minimum requirements
Accepting International Applications
No
Qualifications Accepted
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
Marketing, Advertising & Public Relations
Transport, Logistics & Procurement
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Engineering Management
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Manufacturing Engineering
Marine Engineering
Materials Engineering
Mathematics & Statistics
Mechanical Engineering
Mining Engineering
Petroleum Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
Engineering & Mathematics (all other)
Geotechnical Engineering
Biomedical Engineering
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
S
Agricultural Science & Management
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution
Environmental Science
Food Science
Forensic Science
Genetics
Geology
Laboratory Technology
Marine Science
Physics
Veterinary Science
Sciences (all other)
Spatial Science
Working rights
Read moreJob Summary
- Responsible for customer’s Order to Deliver (O2D) cycle and customer issue resolution.
- Analyze Customer Service KPIs (internal and aligned) to identify improvement areas of the operations and work closely with SC cross-functional teams (i.e. Planning, Logistics, Make) to resolve and deliver customer service excellence.
- Drives cross functional alignment in partnership with CD and across Supply chain to strengthen collaboration, improve service and operations.
- Partners with Customers and drive diamond model set-ups to strengthen collaboration, improve service and operations.
- Work closely with 3P handling Order Management to ensure processes are completed correctly and on-time.
- Understand the day-to-day operations and demands of each customer group
- Analyze KPIs (service, inventory, forecast, OSA) and identify points for improvement
- Create dashboards (Power BI) tailor-fit per customer
- Service
- Inventory
- Forecast signals (ex. AWSM trend)
- CAMREP availment
Requirements
- Bachelor's degree in Sciences (preferably IE, Engineering or Statistics major)
- Skilled in use automation tools (ex. Power BI)
- Must be willing to learn and adapt in a fast-paced environment
- Strong knowledge on CS&L operations
- Knowledgeable in Planning, Forecasting and Supply Chain operations
- Strong Service Orientation
- Excellent Communication Skills
- Critical thinker and highly analytical
- Knowledge in SAP is an advantage
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Biomedical Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
S
Agricultural Science & Management
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution
Work rights
The opportunity is available to applicants in any of the following categories.
Philippines
Philippine Temporary Work Visa
Philippine Citizen
Philippine Permanent Resident
Graduate Success Stories
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