Desktop Support Technician - Associate null

About TeleTech

TTEC Holdings, Inc. is one of the largest, global customer experience technology and services innovators for end-to-end, digital customer solutions. The company delivers leading customer technology and operational customer orchestration at scale.

Your responsibilities

• Install, configure, maintain, and troubleshoot PC hardware and software and provide user-level technical support on applications and off-the-shelf Microsoft products.
• Follow stepped procedures for a variety of repetitive upgrade situations.
• Perform administrative functions and inventory control as required.
• Monitor the trouble tickets system and respond to all trouble reports within established goals.
• Keep the Desktop Support Senior Technician informed of all changes, hardware, and software failures, and operational issues.
• Understand and enforce policies and follow all safety rules and regulations.
• Complete assigned work orders by the due date within established goals.

Training & development 

TTECH has a Business Learning Centre that helps you build knowledge, skills, and confidence in three business-critical areas of professional development:

• Leadership - Take your leadership to the next level by quickly building the mindsets and skillsets to help you succeed in any environment.

• Sales - Develop and practice the sales disciplines that build confidence and help you create impact in any market.

• Communication - Enhance your planning and execution skills for greater control, confidence, and flexibility in high-stakes communication.

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Compensation & benefits

• Medical (HMO)
• Voluntary Dependent Plan (HMO)
• Dental, Optical, and Medical (MOD) Fund
• Life Insurance
• Paternity Leave
• Solo Parent Leave
• 13th Month Pay
• Night Differential & Overtime Pay
• Employee Assistance Program
• Health and Wellness Program
• Maternity Coverage under Company HMO
• Maternity Subsidy & Maternity Leave

Career progression

Whether you are a fresh grad in your first job or a seasoned executive, there are plenty of hands-on opportunities in TeleTech to learn, grow, develop new skills, and participate in projects that interest you. They have an abundance of locations, departments, and positions to grow into, and the training, education, and career mobility platforms to help you get there.

Work-life balance

Company culture

A culture of differentiation helps attract the right employees. TeleTech clearly defined its company culture can attract and retaining employees with the right mix of talent and character who are motivated at all levels to meet the needs and expectations of customers and drive sustained growth.

About you

• Graduate of a Two-year diploma or bachelor’s degree in Computer Science, Information Technology, or Engineering courses.
• Entry-level experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university, or specialized certification.
• A strong understanding of various Windows operating systems and basic TCP/IP network troubleshooting skills are required.
• Must be able to work well unsupervised and as part of a cohesive team.
• Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends.

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How to apply

To apply for this position, simply click the “Apply on employer site” button on this page.

Source/s:

• ttec.com
• ph.prosple.com
• youtube.com
• ph.indeed.com