2022 HCSS Specialist, Quality Assurance null

About TeleTech

TTEC, or Teletech as it is known in the Philippines, was established in the Philippines in 2001.

The business is about making customers happy. That's all they do. Since 1982, they have helped companies and some of the world's most iconic brands build engaged, pleased, profitable customer experiences powered by a combination of humanity and technology. 

Your role 

• Analytical ability to decipher statistical performance reports
• Maintain reports that enable the management of continuous performance improvement and operational excellence onsite
• Support departmental improvements i.e. tools, templates, processes
• Support ongoing process improvement training and implementation

Training, development & rotation 

TTEC ensures employees are motivated, culturally aligned, and equipped with the right skill set to deliver exceptional customer experiences at every interaction. Providing the right knowledge tools and training, help build a workforce that is competent, collaborative, and connected.

They design digital courses that support employee development and engagement goals. The digital content embedded in each of the learning series is modular, engaging, immersive, and captivating. The course catalogue outlines the different learning series available to the clients. With over 200 courses across the contact centre training, technology, professional, and management topics, the courses provide an
effective training and learning opportunities for you and your team.

Compensation & benefits

Teletech compensation:

• Base Pay 
  Your base pay is targeted to be competitive with the market rate. It may be raised through merit increases based on performance or increases reflective of new skills and responsibilities acquired.
• Bonus Program 
  To drive a culture of ownership and support our pay-for-performance philosophy, we reward top performers who are contributing to the success of our company. Rewards include a variety of bonus programs aligned by position.

TTEC benefits can offer you:

• Medical (HMO)
• Voluntary Dependent Plan (HMO)
• Dental, Optical, and Medical (MOD) Fund
• Life Insurance
• Paid Time Off (PTO) & Paid Time Off (PTO) Annual Conversion
• Paternity Leave
• Solo Parent Leave
• Tuition Reimbursement
• Rice Subsidy & Meal Allowance
• Laundry and Clothing Allowance
• 13th Month Pay
• Night Differential & Overtime Pay
• Employee Assistance Program (EAP)
• Onsite Clinics
• Health and Wellness Program
• Maternity Coverage under Company HMO
• Maternity Subsidy & Maternity Leave
• Social Security System (SSS) Maternity Claim

Career progression

Teletech has partnered with many Global 1000 companies, they offer a wide variety of opportunities and experiences to employees at all levels. As a TTEC at-home associate, you’ll have access to various career development opportunities through their internal recruitment efforts as well as your ongoing training and development resources.

Work-life balance

Working at home for TTEC at home is just like working inside a traditional contact center where you clock in and out. While you are on schedule, you will receive constant interactions and must be at your computer to receive them. Of course, you will have normally scheduled breaks where you can handle personal items such as having your lunch or managing simple in-home chores.

Company culture

• Lead every day
  They lead every day at every level to achieve results. They know that courageous, authentic leadership translates into a positive impact.

• Seek first to understand
  They delight customers every chance get. They strive to see the world through the eyes of their clients, their customers, and colleagues.

• Do the right thing
  They expect the highest degree of integrity from themselves and each other. They act with honesty and respect in everything they do.

• Act as one
  They’re stronger together — one company with one purpose and one team. They work together and have each others’ backs.

• Reach for amazing
  They are innovators who make amazing things possible. Spark creativity and never accept "can't."

• Live life passionately
  They believe in their purpose and live it with intensity. They celebrate, laugh, and have fun together.

About you

• Strong understanding of Teletech’s business, core values, and goals
• Great interpersonal skills in dealing with a diverse population
• Open, honest, and empathetic manner when dealing with people
• High customer service orientation
• High level of integrity, honesty, and judgment
• Ability to respect and ensure strict confidentiality of customer data
• Demonstrated multi-tasking capability and proven success in a fast-paced environment coupled with good time management
• Strong attention to detail and desire to follow procedures
• Strong verbal and written communication skills
• Proficient English, both written and verbal
• Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, and Kronos or ability to learn technology quickly

How to apply

To apply for this position, simply click the “Apply” button on this page

Source/s:

• mybenefits.ttec.com
• ph.indeed.com
• ttec.com