2022 Airline Dayshift Customer Service Agent - Araneta Cubao null

At TTEC, we're all about the Human Experience. Elevated. As a site-based Customer Service Representative at Araneta, Quezon City, you'll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.  

What You'll Be Doing  

Do you have a passion for helping others and giving them a peace of mind? In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customers experience being just average or an exceptional one. 

During a Typical Day, You'll  

• Consult customers on products and services to provide the best solutions for their needs through a variety of communication channels that could include voice, email or chat  
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services   
• Open and maintain customer accounts and information   
• Resolve technical issues with patience and understanding  
• Positively participate in company events, team activities, and continuous learning  

What You Bring to the Role  

• Completed at least 2 years in college (without back subjects or failing grades) or SHS graduate 
• Great verbal and written communication skills including grammar and spelling    
• You lead by example and work with your team to contribute to the overall success of your client program  
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations  

What You Can Expect  

• Competitive pay and performance-based incentives  
• Knowledgeable, encouraging, supporting and present leadership 
• Diverse and community minded organization 
• Career growth and lots of learning opportunities for aspiring minds 
• And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like: 
• Privilege to join the morning shift program (selected account only) 
• Company-sponsored HMO with Health & Wellness programs for you and your family 
• Educational assistance through tuition reimbursement 
• An accessible office location at the 15F Gateway Tower, Araneta City, Cubao, Quezon City 

A Bit More About Your Role     

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  

You'll report to the account Team Leader. You'll contribute to the success of the customer experience as well as the overall success of the team.  

About TTEC  

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.  

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.