Application and Services Engineering Intern (Rolling Intake)

About Globe

Globe Telecom Inc. (Globe Telecom) is a provider of integrated telecommunication services in the Philippines. The company offers wireless and fixed communication services. Globe Telecom offers regular postpaid plans, mobile data plans, prepaid promos, mobile internet, online shop, and broadband services.

Your role & responsibilities

This role is generally responsible for solving issues to maximize business needs and deliver customer satisfaction as well as for communicating effectively with both business and technical stakeholders.

Deliverables:

• Review service transition acceptance requests and provide recommendations for Operations Readiness.
• Continuously drive implementation of relevant monitoring metrics.
• Ensure IRs (Incident Report) and SRs (Service Request) are resolved within SLAs (Service Level Agreements).
• Work through the process of RCA (Root Cause Analysis) with varying technical teams and ensure quality results.
• Review approval requests for Change Activities in production and provide recommendations.
• Deliver tangible or sustainable output coming from CSIs (Continual Service Improvement) items.

Training & development

These are Globe learning and development programs that help upskill the workforce:

• Newton - an online learning platform that provides employees access to a wide range of eCourses which they may take at their own pace and time to support their professional development.
• Globe University - the company’s training arm, focuses on creating and providing collaborative and diverse learning experiences to enhance the capabilities of all Ka-Globe. 

Benefits

To prioritize the well-being of its employees, Globe offers a range of competitive benefits that allow them to lead fulfilling lives at the company. These benefits include:

• Comprehensive Insurance Package
• Flexible Work Arrangement
• Service Incentive Leave
• Medical and legal leave for victims of violence against women and children.
• Special leave for women following surgery to address gynecological disorders.
• Rightful wage and payment of wages.

Career progression

Globe allows graduates to gain exposure and training across different domains in the business contribute to projects in corporate social responsibility and get mentoring from senior management and executives.

Work-life balance

At Globe, they increased productivity while achieving common goals, trust and respect among co-workers, furthering one’s career with strong support in the workplace, developing long-lasting relationships, and, more importantly, a healthy work-life balance are positive results of having a good relationship with co-workers.

Company culture

Globe has adopted a very customer-centric culture where the customers serve as a beacon for everything the company does. This focus on the customer is key to the success of Globe over the years. Keeping customers happy also translates to satisfied shareholders and motivated employees.

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

Globe recruitment process:

• Online application.
• Staged interview process.

Source

• globe.com
• youtube.com