Collections Staff (Rolling Intake)

Your Role

• The candidate performs essential collection activities to maintain past-due accounts at effective levels. This includes making calls, sending collection communications through various channels, negotiating settlements, and managing referrals for outsourcing or legal actions.
• They provide customer services related to refunds, adjustments, reconciliations, closures, reactivations, and issuing certificates of full settlement when applicable.
• The candidate assists with collection service requests from customer contact points, ensuring resolution within the agreed turnaround time.

About You

• The candidate must possess at least a Bachelor's/College Degree in Business Studies, Administration, Management, Finance, Accountancy, or Banking.
• Fresh graduates are encouraged to apply.
• Proficiency in Microsoft Office applications is required.